Born out of the effect Covid had on the hospitality industry and today’s continuing focus on contact hygiene, the Royal Maritime Hotel & Club wanted to replace the physical guestbooks in each of the rooms with an online version accessible by scanning a QR code on smartphone, tablet or laptop.
Born out of the effect Covid had on the hospitality industry and today’s continuing focus on contact hygiene, the Royal Maritime Hotel & Club wanted to replace the physical guestbooks in each of the rooms with an online version accessible by scanning a QR code on smartphone, tablet or laptop.
RESULTS
We developed a cost-effective white label stand-alone digital guestbook product that can be branded as required. Intuitive and user-friendly, it streamlines the entire guest journey, from pre-stay, to in-stay and post-stay. With integrated QR code, this is an easy and attractive way of staying in communication with guests. It allows for customising pre-arrival emails and SMS flow, quick digital check-in, segmenting upselling offers and upgrades, and information such as current menus, spa opening times, special offers, along with tools to help diversify revenue streams such as connecting guests to local service providers. Post-stay, opportunities for personalised guest surveys, dashboard and NPS score increase brand awareness by encouraging guests to sign up to regular offers.